Senior Account Manager

Job description

We are looking for a qualified Senior account manager to join our marketplace team. You will work across teams to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities. 


If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand. 


Ultimately, you should be able to increase sales and build successful long-term client relationships.

Responsibilities

  • Set sales targets and specific performance metrics, aligned with business strategies
  • Supervise and support account managers and representatives to ensure client satisfaction
  • Communicate with clients at a senior level to resolve issues and inquiries
  • Generate innovative ideas to support customers and boost brand awareness
  • Use client feedback to improve customer experience
  • Report on sales results on a regular basis and suggest improvements
  • Identify and approach potential clients
  • Ensure brand consistency
  • Stay up-to-date with product launches and provide support to clients and the sales team
  • Organize meetings with the sales team to ensure all members are on board and deliver within deadlines

Requirements

  • Proven work experience as a Senior account manager
  • Hands on experience with CRM software and MS Office (particularly MS Excel)
  • Familiarity with sales performance metrics
  • Excellent communication skills with a customer service attitude
  • Team management skills
  • Strong analytical and organization skills
  • BSc degree in Business Administration, Sales or relevant field


The Benefits

  • Basic salary range circa £50k -£60k and £70k-£80k OTE

  • Employee share option plan

  • 20 days holiday increasing to 25 days for each year of service

  • Pension

  • Amazing Perks Via Our Partner Perkbox - Discounted gym, cinema, retail, electronics, learning, healthcare and holidays

  • We offer a creative, inspirational environment with an awesome office, surrounded by highly motivated individuals.

  • You’ll have an education budget each year to spend on conferences, meetups, and anything else that helps you grow as a product manager.

  • A great team with regular social events

  • A fun office in a converted Old Marmite factory in Vauxhall which has a buzzy cafe downstairs, a courtyard and two terraces.

Join us and apply now!